Consumerist reader Dave says he hasn’t rented anything from U-Haul in around two years, so he was surprised this morning to receive a text from the company. Even more alarming: The message said he owed U-Haul money for a speeding ticket from three years ago.
Thinking, with good reason, that the text might have been a phishing scam — someone posing as U-Haul hoping he’d be gullible enough to provide payment info on the spot — he called the rental company to see what was going on.
“They told me the date on the ticket was from three years ago and they are just now contacting me about it,” Dave tells Consumerist. “They also have no information about the ticket.”
When he accused the company of trying to bilk him out of money he doesn’t actually owe for a ticket no one could produce, Dave says the U-Haul rep “got all weird about it and told me they would call me back.”
That’s when he took to the U-Haul Facebook page — albeit in all capital letters, which we generally advise against — to register his complaint in a more public forum.
This post did get some response from U-Haul, which has since contacted Dave by phone.
“They called me a little later saying they had nothing more they could tell me and they would call me on Monday after they figure it out,” says Dave. “I feel like this was just a cheap ploy to get me to stop posting on their Facebook page.”
If U-Haul is going to go after customers for ancient speeding tickets, it should at least have the courtesy to be able to provide documentation to back up the claim.
I don’t imagine U-Haul would respond too kindly to Dave calling up and saying, “You overcharged me $15 back in 2011. I have no proof of this, but you have to pay me anyway.”
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